COVID-19 Updates


The Hawai’i Symphony Orchestra is committed to the health and safety of everyone in our entire community, including our patrons, musicians, staff, and volunteers. Working with our colleagues, we have been closely monitoring the global outbreak of COVID-19 and reviewing guidance from government authorities at the federal, state, and local levels.

To limit potential exposure to the virus, all HSO concerts through the end of April have been suspended, as have all other concerts and events at Blaisdell Concert Hall.

In the meantime, we welcome you to stay connected with music and each other through HSO from Home, updated regularly with new performances and messages from our HSO musicians.
 
Further updates will be announced as information becomes available. Thank you for your continued support of the Hawai’i Symphony Orchestra.
  • Please donate the value of your tickets back to the HSO, to strengthen the sustainability of the orchestra and allow us to continue our service to the community through music for years to come.
  • We will also gladly exchange your ticket(s) free of charge for another performance this season, through June 7, 2020.
  • If you are not yet sure which future concert you’d like to attend, we will offer you a credit which you can redeem later.
  • If you’re a subscriber, consider using your exchanged tickets or ticket credits to bring a friend to a performance! 

As we are a small office — and so we can serve you better — if you need assistance with any of the above options, we kindly ask that you email the box office first, and we will be in touch. Should you need immediate assistance, please contact us at 94-MUSIC (946-8742), Monday to Friday 10:00am to 2:00pm.

We know our customers are thinking carefully about purchasing tickets for future performances. To offer increased planning flexibility during this time, we are waiving all single-ticket exchange fees for performances through the end of the season. 

The latest updates will be posted on our website and social media. The outgoing voicemail of the HSO Box Office will also be updated if there are any changes to the schedule.


FREQUENTLY ASKED QUESTIONS

COVID-19 CORONAVIRUS – Updated March 13, 2020

WHAT ARE YOU DOING TO KEEP PATRONS SAFE?

We are working closely with colleagues at the City and County of Honolulu and the Neal S. Blaisdell Center (Blaisdell), Department of Enterprise Services to assure appropriate precautionary measures are being taken in light of the worldwide Covid-19 coronavirus outbreak. The Blaisdell Center has implemented heightened daily disinfection practices for all areas of their campus — with particular attention to commonly touched surfaces such as doors, counters and restroom facilities. Hand sanitizing stations and enhanced cleaning products for restrooms and food areas have been added. 

HOW ARE YOU TRACKING THE VIRUS?

We are carefully monitoring the global situation and are receiving regular updates from the Centers for Disease Control, the Hawaii State Department of Health and local health authorities.

IF THE OUTBREAK WORSENS, WILL CONCERTS STILL GO ON?

Should an outbreak occur, we will prioritize the health of our patrons, musicians and staff by implementing and communicating appropriate changes as recommended by health officials.

HOW DO YOU PLAN TO NOTIFY PATRONS REGARDING CONCERT CHANGES DUE TO THE CORONAVIRUS?

In the event of a cancellation, we’ll notify all ticket buyers at least two hours before the event via email, phone, website and social media. If you need to exchange your tickets, you may contact our patron services office at 94-MUSIC (946-8742). Additionally, we will be updating the website (this page) should any changes occur.

I DON’T FEEL SAFE IN PUBLIC SPACES, MAY I HAVE A REFUND?

If you feel unwell or uneasy about attending a concert, you may donate back your tickets, exchange your tickets or receive a credit for a future performance, or receive a refund. By donating your ticket back to the HSO, you help us maintain financial stability so that as soon as restrictions are lifted, the HSO can be there again providing music for the community.

HOW CAN I PROTECT MYSELF?

Practice everyday precautions to help prevent the spread of respiratory viruses:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

WHERE CAN I FIND OUT MORE ABOUT COVID-19?

The Centers for Disease Control are posting regular updates about this rapidly evolving situation.

The State of Hawaii, Department of Health

Updates from the Healthcare Association of Hawaii

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